Software Innovators

Orcadesk has released the cloud-based software for customer support. The plan in the near future is to develop a self-hosted solution. Provider of business software solutions Orcadesk has released the software for customer support. The so-called support ticket comes first when Webb-based sSftware Sstem and the plan in the near future is the self-hosted option. In today’s turbulent environment, the satisfied customer is the Foundation for business success. The competition is strong, the offer of similar products and services is wide and the satisfaction of customers with the support of the company can be the crucial element in the decision. For these reasons companies are seeking more and more solutions to enhance customer support in your company.

This fact is the reason why the Orcadesk management sees the possibility and existence of the broad target group and published this kind of software. Orcadesk support ticket system will initially be a cloud-based software and thus be accessible and can be used with various types of computer equipment. Tablet PCs and phones are very popular and will increasingly also used for business purposes, and this fact was the reason why a cloud-based system is the first choice. The plan in the near future is a self-hosted software that can be installed on company computers, to develop. Orcadesk support ticket system receives the full range of capabilities needed for the care of customers, and includes: ticket management and all the necessary functions that create and ticket management are important, for the ticket are reports that provide statistical information, and are used as performance measurement and automated processes developed to shorten the time in the process of managing customer requests. Obtaining all necessary functions in these groups ensures that the complete process of the customer service management is covered. Everyone at Orcadesk support ticket system interested in is kan this Webb-software to try and further information get on the official site:. The system comes with a Probezait of 30 days with full access to all product features.

Noxum editorial system in use at the financial informatics the Noxum GmbH, specialist for content management and content management systems, has implemented the Noxum publishing Studio at the financial informatics. Thus the IT service provider is the Sparkassen-Finanzgruppedie online-help for banking applications in the OSPlus portal, which serve the overall work processes in the German savings bank branches, build and maintain. The online help is regarded as important part of the user documentation which quickly and without much effort to answer questions dealing with the application users in the savings banks. In the framework of this project, the technical basis was created for a structured acquisition and quality assurance, as well as a centralized management of the user documentation at the financial informatics. Noxum has implemented the requirements on the content management system: the user experience is sponsored by uniform layout in the online help.

The authors are intimately linked to the editorial guidelines and the workflow, thereby complying with a uniform structure is achieved. The The possibility of versioning ensures traceability of changes to the text. Also, the new online help is designed that individual help texts can be stored for the individual savings banks Institute. With the Noxum publishing Studio capture and manage the content of the help pages computer science writers and editors of the financial. In the Noxum publishing Studio that clients access several hundred user – data and texts are planned. The forms-based editor of Noxum is used, which represents the structure of the documents as a form and conceals the complexity of the XML tree from the users to the editing of the XML content. The publication of the HTML online help carried out time-controlled and automated.

Noxum system when the financial informatics improved the technical and editorial quality of the online help, and made the management of the help pages on a modern and future-oriented basis. About the financial computer science the financial informatics (FI) with headquarters in Frankfurt am Main is the IT service provider of the Sparkassen – Finanzgruppe and one of the largest banks IT service providers in Europe. Its customers include 423 savings banks, 8 regional banks and the DekBank, 10 Landesbausparkassen and other companies of the Sparkassen – Finanzgruppe and the financial industry. The offer of financial informatics includes the entire IT spectrum from development and deployment of IT applications, networks and technical infrastructure across the data center operations to consulting, training and support. With the powerful banking solution of OSPlus, the company is today the leading IT system for the German banking market. Subsidiaries and affiliates as the financial informatics technology services, financial informatics solutions plus, the star financial and the inasys complete the IT portfolio. The financial acquires informatics service to 126.1 million accounts; on the systems over 90 billion technical transactions are carried out. The company has 4,932 employees, revenues amounted to some 1.5 billion Euro.

Service and Poststellenverantwortliche who want to learn at the DMS EXPO about solutions to optimize processes, should schedule a visit of LurTech Europe GmbH. Berlin, 27 August 2013. At the booth of Kodak, Hall 5 D17, the company shows its production platform DocYard, which increases the efficiency and profitability in the Scandienstleistung and the post Office of company. LurTech has already proven in numerous projects that a return on investment within a year, in part after six months, is accessible with DocYard. The DMS EXPO will take place this year in Stuttgart, Germany from September 24 to 26. DocYard allows a centrally controllable production environment for an individual document processing. The software all necessary step into configurable workflows. These are created without programming a graphical user interface, called, or adapted.

Due to the high flexibility of DocYard, new projects can be implemented quickly and with low set-up times. A to ensure cost-efficient processing of documents in the context of the time constraints, all in the DocYard system allocated ongoing jobs centrally controlled and monitored in real time. All production data are continuously logged in a central location and summarized in reports. Kodak Capture LurTech’s DocYard revised hand-in-hand the modular architecture of DocYard already existing components with just a little effort can be incorporated. This shows concretely the example of Kodak Capture Pro LurTech on the DMS EXPO. In the professional recording software reads the data from the scanned documents and passes it directly to the further processing of DocYard. LurTech: LurTech provides production software and document and data conversion solutions accompanied by customized services and outstanding support. Service and other companies and organizations get the most out of all means of production with LurTech as a partner. LurTech’s solutions reach the same level of automation and integration level in document processing, how other industries have made successful before it in their production.

Seminar”software architecture”at the Fraunhofer Institute for experimental software engineering IESE (April 15-17) are architectures the decisive factor to be successful in the development and evolution of software systems. They help technically objectively to evaluate decisions in the system operation and to master their implementation. In practice is often unclear about where and how architectures deployed and which methods and tools can be achieved improvements. The Fraunhofer Institute for experimental software engineering IESE creates solutions for this and offers the seminar under the umbrella of the Fraunhofer Academy software architecture “on. The next basic course will be held from April 15 to 17 at the site of the Fraunhofer IESE in Kaiserslautern.

Optional training can be extended through a complementary seminar two days. Software architectures define plans on properties, characteristics and structures of the software. Allow for one predictions regarding the achievement of Requirements, to the other can be planned the implementation and progress controls. And last but not least architectures that are there to keep the systems flexible to changes and at the same time to comply with the cost and time requirements of management. The development and use of software architectures is here understood as an ongoing activity, which must take place during the entire lifetime of a system.

To give decision makers as well as developers and engineers independently comprehensive and up-to-date knowledge of the opportunities and tools of software architecture, Fraunhofer IESE together with the Fraunhofer Academy offers the three-day basic course”software architecture”. The participants have the opportunity to build up expertise and to apply the learned in practical exercises within the framework of the seminar. To deepen the knowledge acquired, the seminar can be extended either to two days. The Exchange with our experts at the Fraunhofer IESE, as well as the practical case examples allow participants a realistic and detailed preparation for the daily grind as a software architect,”explains Dr. Roman gods, Managing Director of Fraunhofer Academy. The seminar”software architecture” is part of the training offer of Fraunhofer Academy in the field of information and communication (www.academy.fraunhofer.de/ de / information_kommunikation.html). It is aimed at software architects, software developers, project manager, quality Manager, engineers with focus on software development and decision makers with experience from all sectors of developing software. Fraunhofer Academy as a contribution to a new culture of innovation provides the Fraunhofer Academy in cooperation with renowned partner universities excellent training specialists and managers. The basis is the Fraunhofer Research Institute. The tight integration between research, industrial application and in-service training is the special feature of the Fraunhofer Academy. The training includes in-service courses, Certificate programs and seminar series. The Fraunhofer-Gesellschaft for more information at the Fraunhofer-Gesellschaft operates more than 80 research institutions, of which 60 institutions in Germany. More than 20,000 employees and staff, predominantly with natural or engineering and scientific education, edit the annual research budget of 1.8 billion euros.