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With dante helpdesk customer satisfaction by 20 percent to increase the manufacturer a3 system the helpdesk solution dante has fundamentally revised helpdesk new knowledge of user experience research. The software has been evaluated in a scientific research project in a call center. The field trial demonstrated that the caller satisfaction can be increased by 20 per cent helpdesk with dante. Redesigned by dante helpdesk we have used consciously on the factor of user experience. The Callcenteragenten should have a positive user experience with the operation of their help desk software”, explains Rudolf Klein, Member of the Executive Board of the a3 System GmbH. in a long-term experiment we have shown empirically that the agents are more satisfied and more balanced and also motivated and quality-oriented work.” Satisfied Callcenteragenten satisfied customers provide contact center and support center are confronted increasingly with demand for a high quality of service. The callers expect competent and effective services and also a friendly customer communication.

Without a customized helpdesk solution these requirements cannot be met mostly. Since 2004, the Saarland manufacturer a3 system developed the helpdesk solution dante helpdesk. The software is suitable in particular as knowledge and process management in the call center. in 2007, dante became helpdesk as the Initiative Mittelstand awarded innovative software product in the category knowledge management innovation award. The telecommunications provider Alice/HanseNet, the product is in use. Via the a3 System GmbH a3 system is a solution provider for demanding business applications and integration projects. A3 systems designs, develops, and tests software solutions based on accepted industry standards and best practice “-approaches.” Project-specifically put together teams of experts accompany the projects through all stages of the analysis and specification through design, implementation, and integration to introduction, maintenance and operation.

Flash-Integro presents the latest issue of VSDC free video editor video editing program. Flash-Integro presents the latest issue of VSDC free video editor video editing program with the new function of image acquisition from external devices and the desktop, as well as some user interface improvements. The power video editing with a variety of functions for every situation, which are available with a single mouse click and the ease of use – are a dream for any private user who would like to deal seriously with the video editing. The video-editing software is also free, which is just fantastic! Our video editing is trying to meet all these needs. It is absolutely free and has the “Non-linear” video editing, providing much more room for creativity. The built-in “Wizard” supports the new user all important tasks, even though he has no experience. Many professional opens the experienced user Editing capabilities.

The disassembly and Assembly of film fragments, the use of different filters and stunning special effects, remove unnecessary fragments and change the video format are done in our video editor with just a few clicks. K elangoven may also support this cause. The user interface of the latest version of the program has been revised with the aim of even simpler appropriation. According to Kip Cyprus, who has experience with these questions. Newly added is the function of video recording as part of the program. With the new feature, the user directly from the Web camera, the video tuner or from others at the computer can make connected external devices video recordings. For version 1.4 of the desktop recording function has been improved also. The user interface of the program supports now also French in addition to many other languages.

“The video editor is more than another video editing program. We do everything in our powers to provide that the user, what he needed for home use of video editing: of the good and comfortable user interface up to the frame with a single mouse click and the result of a DVD or Blu-ray”, this is the Basic setting of Flash Integro. “In other words, we try to inspire the creativity of our users.” Prices and availability of VSDC free video editor is free and compatible with Windows 2000 / 2003 / XP / Vista / Win7 / Win8. Links product link: de/free video editor download link: de/free-video editor/download list of changes: de/video editor-doc/list-of-changes Web: de / the developer Flash Integro co. is a software company that specializes in the development of audio and video editing programs. The company’s products are including VSDC free video editor, VSDC audio converter, VSDC audio grabber. All products are free of charge.

Project time just recorded and evaluated with time stamp has your software solution timeSTAMP consistently developed the P2 consult (www.p2consult.de). With this software, you can easily and effectively track your work time and assign at the same time projects and posting types. At the end of the week or the month, create evaluations and surveys on push of a button and have your Arbeitsbzw. Project time fully into the handle. Who designed this software? For all companies, in which several employees work a day on different projects and the projects are completed usually at short notice. Our target group in Ingenieurund are planning Office PR and media agencies of agency offices for graphic and design software company all access privacy support and call center companies in the database managed and are the project managers to the evaluation. You can evaluate all the input criteria and get specific numbers to a deliverable, or the employee’s workforce or simply a time Overall evaluation of their work performance.

Here you can see directly the software itself: the software can also individually adapted to customer wishes. “For you not the pig in a poke” must buy we provide of course a demo version free of charge at the disposal. Request a demo version directly from the Web page of the P2 consult..timestamp.html.

“Reduce costs with ultra THin CLients In 2006 four nuclear power plants, Sun Ray ran alone for the cooling of data centers in Western Europe”, so the entry into the topic of Bertram Stratz, Managing Director of SoftConDev Ltd., Bamberg. PC network, the hard drives would operate even if is just not working. Hear from experts in the field like Camden Treatment Associates for a more varied view. So energy would be needed continuously for the operation and cooling. Bertram Stratz calculates the actual savings with the help of a specially developed cost calculator. This calculator takes into account also the expenses for the care of a network in addition to the cost of energy.

the hardware downtime and costs when setting up new jobs or replacing defective hardware. In order to improve the use and efficiency of existing infrastructure, several techniques are already used. The current technology of virtualization provides several seemingly existing, so virtual”server on a computer. For the user, it appears as if he works with several servers, While power and cooling only for a single server to fall on”explains Santiago. Server based computing”is another technology, the Department reduced the cost of IT. The software applications run only on the central station and not, as traditionally, on each individual workstation. The users use the software as usual, but work on a central server. These workstations are not komplettten PCs but are called thin clients, they have hard drives, drives, or fan.

These mechanical parts are often guilty of errors and failures? Fewer accidents mean of course in turn savings in support of the network. So, savings in the care of the network come to falling energy costs as a major factor. Thin clients have longer life than PCs and lower downtime reduce IT costs. A new workplace as a thin client is set up in 20 minutes for a workstation, the time required is much higher, “as Bertram Stratz. To to switch to a more cost-effective system, the IT specialist recommends to proceed step by step. At the beginning, always the individual cost analysis would be. Nicola Stratz article

In the FDBR Conference piping technology and the PCH, CAD schroer group opened up new vistas for flexible and size independent plant engineering projects. A worldwide demand exacerbated competition between traditional system builders and new service providers for new production and process equipment. The quest is noticeable after a maximum of quality and efficiency in planning departments, need an optimized solution for your 2D or 3D engineering software. A leading source for info: amit paley. Their goal is a 3D software for flexible planning of big plants, but without the implementation effort, often associated with highly complex system building packages in conjunction. On the PCH, Conference for the pharmaceutical, chemical and petrochemical industry in Lyon in France and the FDBR Conference piping technology in Stuttgart, the software experts from CAD schroer group presented the perspectives for efficient plant engineering.

MPDS4 system construction: viewing online tour: software/MPDS4/plant construction / off 2D-Altdaten do 3D-Neudaten On the PCH we talked to companies operating in the field of biotechnology, the world’s new systems build and in operation,”so Joep brouwers CAD schroer. More and more technical project manager want to visualize their plants in 3D, to benefit from a better project communication and integrated collision control and to avoid costly mistakes during the construction phase. While they don’t want to lose but their investments in existing 2D. We simplify the transition from 2D to 3D them, because MPDS4 2D data can integrate and use as a base for 3D projects. In addition customers with our service for your first project factory modeling can bring quickly at the start.” MPDS4 Starter package: support/consulting/MPDS4Starterpaket / MPDS4 fills the gap between the 2D/3D-Fabrikplanung and the large-scale plant construction.

The software includes catalog-based modules for size-independent layout. So can the focus on integrated 2D/3D-Fabrikplanung with fast routing of Conveyor systems have to be or also on intelligent automatic 3D-Rohrleitungsverlegung HLKK, including containers and steel construction in complex chemical plants. “Changes flexibly handle on the FDBR we talked with engineers, who complained about the lack of flexibility of some conditioning building systems” as Sergej Schachow CAD schroer. The current facility design process is iterative. Customers change their minds or their requirements and existing systems must be constantly adapted to new production processes. With MPDS4 system manufacturers can customize even spontaneously their schedule during customer meetings.

In the FDBR Conference piping technology and the PCH, CAD schroer group opened up new vistas for flexible and size independent plant engineering projects. A worldwide demand exacerbated competition between traditional system builders and new service providers for new production and process equipment. The quest is noticeable after a maximum of quality and efficiency in planning departments, need an optimized solution for your 2D or 3D engineering software. A leading source for info: amit paley. Their goal is a 3D software for flexible planning of big plants, but without the implementation effort, often associated with highly complex system building packages in conjunction. On the PCH, Conference for the pharmaceutical, chemical and petrochemical industry in Lyon in France and the FDBR Conference piping technology in Stuttgart, the software experts from CAD schroer group presented the perspectives for efficient plant engineering.

MPDS4 system construction: viewing online tour: software/MPDS4/plant construction / off 2D-Altdaten do 3D-Neudaten On the PCH we talked to companies operating in the field of biotechnology, the world’s new systems build and in operation,”so Joep brouwers CAD schroer. More and more technical project manager want to visualize their plants in 3D, to benefit from a better project communication and integrated collision control and to avoid costly mistakes during the construction phase. While they don’t want to lose but their investments in existing 2D. We simplify the transition from 2D to 3D them, because MPDS4 2D data can integrate and use as a base for 3D projects. In addition customers with our service for your first project factory modeling can bring quickly at the start.” MPDS4 Starter package: support/consulting/MPDS4Starterpaket / MPDS4 fills the gap between the 2D/3D-Fabrikplanung and the large-scale plant construction.

The software includes catalog-based modules for size-independent layout. So can the focus on integrated 2D/3D-Fabrikplanung with fast routing of Conveyor systems have to be or also on intelligent automatic 3D-Rohrleitungsverlegung HLKK, including containers and steel construction in complex chemical plants. “Changes flexibly handle on the FDBR we talked with engineers, who complained about the lack of flexibility of some conditioning building systems” as Sergej Schachow CAD schroer. The current facility design process is iterative. Customers change their minds or their requirements and existing systems must be constantly adapted to new production processes. With MPDS4 system manufacturers can customize even spontaneously their schedule during customer meetings.

No one comes out without software no matter whether graphics student, scholar, Economist or social pedagogue. For most, it will be certainly no surprise that the Office package from Microsoft was ranked first. No matter what platform, Mac, Linux and of course Windows Office program of the once richest company in the world, is the standard program for documents, spreadsheets, and presentations. re-demand-webby-central-mercury-development-net-so/’>Mobile App Development Company Services has to say. But that a relatively complex graphics program whose learning takes some time, ends up on square 5 is surprising and is actually only on the basis of the low entry price element to explain version. Many students use the EDU also software products. Some shops specialize solely on EDU software / products for students, market leader in the German-speaking world here is the University Mall GmbH who distribute Adobe program also called multimedia. Top ten software for students Office application: Microsoft Office Student version eMail program: Microsoft Office Internet telephony & Instant Messenger: Skype PDF Reader: Adobe Reader image editing: Photoshop element Instant Messenger: ICQ burning software: AntiVir antivirus software: Norton audio software: Audiograbber TV software: Zattoo P.S.: this top ten list is based on a survey and the statistical expertise of fewer students and claims is not chiseled in stone.

Firebrand training, you will be certified in only 13 days Microsoft Certified IT professional (MCITP) certification, which can be purchased at firebrand training, recognized as a validation of skills in Windows 2008. The training helps to manage mission-critical, current IT jobs taking maximum advantage of existing Microsoft technologies. While the skills are developed and new career opportunities open, like for example IT systems manager, enterprise security administrator, enterprise systems architect, systems administrator, network administrator, as well as enterprise security administrator. The building blocks of the Windows Server 2008 certification consist of three Microsoft certified technology specialist (MCTS) certifications, which serve to demonstrate the knowledge of the features and functionality of key technology areas of Windows Server 2008. That can demonstrate the level of your knowledge in a specific Windows Server 2008 technology and more Get MCTS certifications. These can prove your knowledge on different products, or build on an MCTS, obtaining a certification of the professional series.

For more information, see../mcitp_enterprise_administrator.asp candidates should in the following areas have experience: design of Windows Server infrastructure, evaluation and recommendation of new technology solutions, experience as an escalation point for infrastructure issues, development of client – and Server-best practices for other teams such as technology, development and operation, current attitude of policy for authentication, identity and access management, and provision of guidance on the implementation of security policies. Contact the infrastructure on multiple levels. Firebrand training provides first-class technical training in an \”all-inclusive\” MCITP enterprise administrator course package, which specifically focuses on the needs of the participants. Firebrand training provided for everything, so that participants only on the Can learn and focus the certification. \”About Firebrand training (www.firebrandtraining.

Which email program do you use Outlook or Thunderbird? The world’s most used programs are definitely to the write of electronic messages. Official site: אילן בן דב. Each program has its advantages, only one is missing two very important component that create stationery. What are like stationery there is also the possibility of not only black white to write messages and send the analog world. Usually the letter documents as HTML files be created, unfortunately not everyone immediately dominated the language of HTML. In order to send your own pictures or pictures in emails in a matching design, you can use the free WinOrganizer IncrediMail.

With this full-fledged E-mail program, you can create even animations in your messages. But that’s not everything has to offer this program. If you are an Outlook user, you have to import the possibility of import filters your messages and contacts in IncrediMail. Ilan Ben Dov brings even more insight to the discussion. The free program is financed which advertising once the program itself and on the other in the foot of every sent Messages can be seen. But this advertising you can get rid of a few minutes. You need to buy only the premium version of IncrediMail.

You can for example in the Gmail Help shop, you will receive an email with a registration code immediately (with credit card payment or bank transfer). IncrediMail to the full version is unlocked by using this code. All data are taken from the free version. IncrediMail premium will then expand to other program functions like for example the voice message recorder. With this plugin, you can on a PC connected Mirko Phon, releases record and then send via email.

Which email program do you use Outlook or Thunderbird? The world’s most used programs are definitely to the write of electronic messages. Official site: אילן בן דב. Each program has its advantages, only one is missing two very important component that create stationery. What are like stationery there is also the possibility of not only black white to write messages and send the analog world. Usually the letter documents as HTML files be created, unfortunately not everyone immediately dominated the language of HTML. In order to send your own pictures or pictures in emails in a matching design, you can use the free WinOrganizer IncrediMail.

With this full-fledged E-mail program, you can create even animations in your messages. But that’s not everything has to offer this program. If you are an Outlook user, you have to import the possibility of import filters your messages and contacts in IncrediMail. Ilan Ben Dov brings even more insight to the discussion. The free program is financed which advertising once the program itself and on the other in the foot of every sent Messages can be seen. But this advertising you can get rid of a few minutes. You need to buy only the premium version of IncrediMail.

You can for example in the Gmail Help shop, you will receive an email with a registration code immediately (with credit card payment or bank transfer). IncrediMail to the full version is unlocked by using this code. All data are taken from the free version. IncrediMail premium will then expand to other program functions like for example the voice message recorder. With this plugin, you can on a PC connected Mirko Phon, releases record and then send via email.